Network outages can be disruptive, but as a Managed Service Client, you have a reliable partner to help restore connectivity. Here’s what to do if your organization experiences a network outage.

1. Check for Internal Issues

Before escalating, verify whether the issue is local. Ensure that routers, switches, and access points are powered on and properly connected. Restarting network devices can sometimes resolve minor issues.

2. Confirm the Scope of the Outage

Determine if the problem affects a single device, a department, or the entire organization. If only a few users are impacted, it could be a workstation or software issue rather than a network failure.

3. Contact Your Managed Service Provider (MSP)

Report the outage immediately to your MSP. Provide details such as when the issue began, the number of affected users, and any troubleshooting steps you’ve taken.

4. Follow Contingency Plans

Your MSP likely has a disaster recovery or failover plan. If available, switch to backup connections or mobile hotspots for critical operations while waiting for a resolution.

5. Stay Updated

Your MSP will keep you informed about progress and expected resolution times. Be prepared to assist with any further troubleshooting steps they recommend.

By acting quickly and leveraging your MSP’s expertise, you can minimize downtime and keep business operations running smoothly.