NTS Terms and Conditions

nettronix_smlogo-2016-smThese terms and conditions (“terms and conditions”) state important requirements regarding your use of NeTTronix Technology Solutions managed service and your relationship with NeTTronix Technology Solutions herein refers to as “NTS”. You should read them carefully as they contain important information and Instructions such as how long it lasts, fees for early termination, our rights to Change its conditions, limitations of liability, privacy, and settlement of disputes by Arbitration instead of in court. If you accept this agreement, it will apply to all your services from us, including all your existing terms.



These terms of use, together with each accepted plan purchased by you, any Additional terms mentioned in your plan and the privacy policy, state the entire Agreement between you and NTS (the “agreement”). The purchased plan will Form the part of the ‘agreement’ only if the same has been acknowledged by NTS in writing or by an e-mail. You must agree to the terms of use in order to be Eligible to use the NTS HelpDesk (defined below).



Certain terms defined in these terms and conditions are also used in the privacy policy and are incorporated by reference to these terms and conditions.



Software, materials, services and other related information are collectively referred to as “content.”


“You” or “you”

“You” means you individually, any person, including any employer that you are acting on behalf of.


NTS certified technician/(s)”

“NTS certified technician means” technicians and specialists certified by NTS to Perform the services under this agreement.


“Subscription based plans”

“Subscription based plans” or “subscription/(s)” are tenured subscription plans offered by NTS that are active for a specified period and will not include any incident based plans such as “per Incident plan” or the like.


“Services” and ” NTS portal”

All references to “services” refer to any NTS Service plan that you enter into with NTS through use of the NTS website located at https://www.1800nt.com (the ” NTS portal”) or by calling the NTS phone number mentioned on the NTS Website. These terms of use govern all plans available through the NTS website, and any use of The NTS portal. In the event of any conflict these terms of use control any valid plan order form That you submit requesting services (“plan order”).



All content present on this site is the exclusive property of NTS. The software, text, Images, graphics, video and audio used on this site belong to NTS and our respective partners. No material from This site may be copied, modified, reproduced, republished, uploaded, transmitted, posted or Distributed in any form without prior written permission from NTS. All rights not Expressly granted herein are reserved. Unauthorized access or use of the materials appearing on this Site may violate copyright, trademark and other applicable laws, and could result in criminal or civil Prosecution.



If you initially purchase a per incident, monthly or yearly plan, you need to pay before your service is Delivered. For a per incident account owner, your payment will be one time only. For a monthly or Yearly account owner, service must be redeemed within the specified subscription period after Which it is no longer usable and any unused portion is considered expired and non-refundable. Sessions cannot be carried forward beyond their specified term. Upon monthly or yearly renewal Session count begins once payment is received.


Credit card billing

You may be asked to provide us with a credit card number from a card issuer that we accept in order to activate your service. You hereby authorize NTS to charge and/or place a hold on Your credit card with respect to any unpaid charges for services or any related equipment. You Authorize the issuer of the credit card to pay any amounts described herein without requiring a Signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of The credit card to pay any amounts described herein without requiring a signed receipt, and you agree that these charges are to be accepted as authorization to the issuer of the credit card to pay all such amounts. You authorize NTS and/or any other company who bills products or Services, or acts as billing agent for NTS to continue to attempt to charge and/or place Holds with respect to all sums described herein, or any portion thereof, to your credit card until such Amounts are paid in full. You agree to provide NTS with updated credit card

Information upon NTS request and any time the information you previously provided Is no longer valid. You acknowledge and agree that neither NTS nor any NTS affiliated company will have any liability whatsoever for any non-sufficient funds or other Charges incurred by you as a result of such attempts to charge, and/or place holds on, your credit Card. If you mistakenly provide a debit card number, instead of a credit card number, you authorize All charges described herein to be applied to such debit card unless and until you provide a credit Card number. In the event you are enrolled, or later enroll, in an automatic payment or electronic Funds transfer plan, you agree that all sums described herein may be charged, at NTS Option, to the account number provided for such automatic payment or electronic funds transfer Plan. When payment is made by credit card or debit card, payment will also be subject to the terms and conditions established by the credit or debit card issuer.


Refund policy

For subscription based plans, a full refund will be issued if NTS has not been able to resolve even a single issue for you within the first 3 days of the subscription. If there are one or more resolved issues, the fees for the subscription service will not be refundable. Notwithstanding this NTS may, at its sole discretion and on a case by case basis, agree to a refund of subscription fees after deducting charges for servicing the customer. For incident based plans, you will be eligible for refund when any of the following criterions are met:

  • You have all the prerequisites which were required to resolve the problem and issue was not resolved till the time account was active.
  • The issue is out of scope for the particular plan
  • 3 days have not passed after the issue was last worked upon by a NTS


ECH Billing

E-check payment is a no-fee alternative to credit card payment which directly debits your personal Checking or savings account. Allow 2-3 banking days for the charge to hit your personal bank Account. Please double check the routing and account number entered online to avoid returned Check fees. E-payments made with incorrect numbers will not be recognized by your financial Institution, and the payment will “bounce” within one to five business days, and you will be assessed A < $25> returned check fee. For savings accounts, and other questions concerning your personal Bank accounts, please contact your financial institution.


Limitation liability

In no event shall NTS, its officers, directors, employees, or agents, be Liable to you for any direct, indirect, incidental, special, punitive, or consequential Damages whatsoever resulting from any (i) errors, mistakes, or inaccuracies of Content, (ii) personal injury or property damage, of any nature whatsoever, Resulting from your access to and use of the website, (iii) any unauthorized access To or use of our secure servers and/or any and all personal information and/or Financial information stored therein, (iv) any interruptions or cessation of Transmission to or from our website, (v), any bugs, viruses, trojan horses, or the like which may be transmitted to or through our website by any third party, and/or (vi) Any errors or omissions in any content or for any loss or damage of any kind Incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the website, whether based on warranty, contract, tort, or any other legal theory, and whether or not the company is advised of the

Possibility of such damages. The foregoing limitation of liability shall apply to the Fullest extent permitted by law in the applicable jurisdiction.

You specifically acknowledge that NTS shall not be liable for user Submissions or the defamatory, offensive, or illegal conduct of any third party and That the risk of harm or damage from the foregoing rests entirely with you.

The website is controlled and offered by NTS from our Hosting Provide in CA. USA. Those who access or use the website from other jurisdictions do so at their own volition and are responsible for compliance with local law.


Scope of service

You may initiate the services via telephone, via the site, or other means made available by NTS. NTS will use commercially reasonable efforts to answer your technology question and resolve your technology problem for a fee as set forth in the site or as quoted on the telephone, as applicable. NTS may provide certain portions of the services via remote Control session, online chat or e-mail. We may set forth limits to the technology we support. Certain services may have minimum system requirements. NTS services may include services that are available on a one-time basis, for a fee (“individual services”); as well as subscription services, which are an entitlement to more than one service over a period of time, for a recurring fee (“subscription services”).

For subscription services, the applicable fees will depend on the type of subscription that you purchase, and the duration of the subscription. Unless you have purchased a special or trial offer subscription service that specifically provides otherwise, a onetime set-up fee applies to all subscription services. For personal and business subscriptions, the minimum subscription duration is Three (3) months.

Unless you have purchased a special or trial offer subscription service that specifically provides other terms for cancellation and/or refund, you may cancel any subscription service within five (5) days following your purchase of the subscription service, by contacting NTS. Otherwise, the fees for the subscription service are not refundable.

By authorizing us to charge your credit card for your subscription service, you further authorize NTS to continue to charge your credit card (or a replacement card, if the credit-issuing entity informs NTS that a replacement card has been issued) for all fees associated with the subscription service, including renewals. You must contact NTS if you do not wish to renew your subscription service; if you do not contact NTS, we will auto renew your services.


Member conduct

You understand that the website and the service are available for your personal or commercial use only. You agree not to knowingly create channel names (which shall, without limitation, constitute user submissions) that Infringe on a trademark, copyright or other proprietary rights. You also agree not use the website and service in such a way as to prevent or interfere with the usage of others. You acknowledge and agree that in the event you permit user submissions by other users to your channel, you shall be solely responsible for ensuring that such user submissions comply with the terms of this agreement. NTS reserves the right to discontinue access to all or any part of the website and/or the service to any user whose usage is deemed, in NTS’s sole discretion, to interfere with or discourage the reasonable usage of the website and the service by others.



NTS is not associated, affiliated, consorted, and connected with any type of software or service identified as rogue or similar to disrupt a user’s computer experience. NTS doesn’t promote or sell any software identified as rogue or similar to its subscribers in any way. NTS experts may need to install certain tools to fix or repair your computer properly, these tools will be completely uninstalled and none will be left once the problem has been solved.

The site, and all content provided on or through the site, are provided on an “as is” and “as available” basis, except where expressly provided otherwise. NTS expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non-infringement with respect to the site and all content provided on or through the site.

NTS makes no representation or warranty as to: (a) the site or content meeting your expectations; (b) the site

will be available on a continuous, secure or error-free basis; (c) the quality of any content purchased or obtained by you on or through the site will meet your expectations; or (d) all other trademarks, company names, product names and brand names are the property of their respective owners, and NTS disclaims any ownership in such third-party marks. NTS bears no affiliation to any third party referenced on this site, unless such relationship is expressly specified

herein. For permitted use and specific warranties, please contact the relevant third party/(ies).

This site and/or its content may not be extracted; published; disseminated; or reproduced in material form; and/or may not be incorporated into any contract and does not constitute a contract or a commitment to any specific terms, without the express written permission of NTS. NTS reserves the right to make ongoing changes or updates to, and monitor the use of, the site and content provided on or through the site at any time without notice.


On your billing statement the transaction is going to reflect under the merchant name of “NETTRONIX SOLUTIONS” and NTS is an independent service provider and not associated with any third party.